A Brief History of Disney Animation

From the Alice Comedies in the 1920s to CGI animation today, Disney animation has always been at the forefront of animation innovations. Learn about the development of Disney Animation from its earliest days to the present.

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Disney Guestology: Learning the Art of Customer Service

Simply put, "guestology" is the study of the people for whom you provide service, to think from the customer's point of view and treat them as guests. Learn about the Disney Compass - N(eeds) / W(ants) / S(tereotypes) / E(motions) - and other tools to help create a positive difference and exceed your patrons' expectations, ensuring every visitor leaves your library feeling impressed, satisfied, and happy. A great program for your next In-Service Day.

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Disneyland: Creating the Happiest Place on Earth

Who knew that an orange and walnut grove in Anaheim would develop into one of the most popular tourist destinations in the world? Walt Disney wanted to create a park that families could enjoy together. The park would be themed to his most famous character, Mickey Mouse, and be set across the street from his Burbank studio. But his ideas soon outgrew the 8-acre parcel. Learn how Disneyland developed from a simple idea into an entertainment empire with theme parks all over the world.

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